Description:
Under the direction of the PM Site Head / PM BU Head, has primary responsibility for developing and maintaining a successful and efficient collaboration with assigned key customers and managing their existing portfolio. Thorough, effective interaction with and
management of the local teams with overall customer project execution responsibility for existing business portfolio. Leadership, business acumen, efficient collaboration, persuasive communication with key stakeholders across the organization and
achievement of profitability results are the key focus area of the job
1. Lead a multi-disciplinary project team for the execution of customer projects. Based on Contract/Amendment project scope, this includes the responsibility and accountable for project initiation, planning, project execution/implementation, controlling (including costs) & monitoring, and closeout.
2. Primary on-site interface for the Customer on contractual issues regarding the technical
operation and execution of the project at company. The primary interface with the Customer
regarding project execution in accordance to an approved Project Plan (includes tasking,
task owners, dependencies, timelines and cost). This includes were applicable:
resolution of issues and atypical events; review/approval of documentation, change
controls, deviations, communication of etc.
3. To be the Customers advocate on-site to ensure all customer requirements are realized.
4. Primary internal contact for questions or issues regarding contractual obligations. Has
detailed knowledge of all agreements (e.g. Development, Commercial, Quality etc)
managed and is the on-site expert for all such contracts.
5. Ensure familiarity with the relevant financial aspects of the contracts managed.
6. Maintain close collaboration and communication with Sales and Business Development
and provide technical support during contract negotiations as required.
7. Responsible for organizing and hosting visits of potential future customers to the site.
8. During the planning phase, develop detailed project plans using all resources on the
cross-functional Project Team to meet the scope and timelines as defined in the Project
Scope. Project plans need to be agreed to by the project team and the customer prior to
establishing a baseline plan.
9. Program Manager is responsible for controlling and monitoring the status and progress
of the agreed to Project Plan. This is critical to assure that the project is on track and
any issues can be proactively managed. Risk Management techniques shall also be
used to manage risks on the project.
10. Ensure the successful completion of owned projects and resolve any issues that may
hinder project success. Utilize site escalation process when necessary to resolve any
project team issues. In addition, effectively lead the project team while maintaining good
morale.
11. Co-ordinate with Sales to obtain agreement on modifications to programs as dictated by
events, scope creep and changed priorities.
12. In conjunction with Sales, assess customer requests for additional or increased work
scope. The Program Manager is responsible for capturing and clearly delineating the
scope of work requested, and for providing an analysis to Sales, for discussion with the
Customer.
13. The Program Manager is responsible to coach the assigned Project Team members in
close collaboration with line management to ensure Project Team success. Should
initiate sharing best practice with peers and appropriate line managers.
14. Keep relevant Business Unit (BU) management updated as to background, objectives
and progress of the program as appropriate via agreed monthly reporting.
15. Responsible for the receipt and routing through QA of Customer complaints. Following
resolution, the Program Manager is accountable for responding to the customer in a
timely manner.
16. Conduct internal and external Project Team Meetings to ensure that all stakeholders and
the customer are working in accordance to the agreed to Project Plan. Agendas and
Minutes are required for these meetings for accountability.
17. Attend Steering Committee Meetings (or equivalent) for relevant projects where
appropriate.
18. Responsible for annual budgeting and monthly re-forecasting via S&OP liaising with
Sales and Finance as appropriate.
19. Carefully evaluates and takes action based on customer feedback (from surveys, LL,
complaints, audit observations etc…)
20. Responsible for delivering the agreed profitability of all projects within the portfolio of
contracts managed and report as required.
21. Responsible for coordinating, arranging and preparation of customer meetings on-site
for the purpose of project team execution that can include campaign reviews, ad-hoc
process related meetings, etc. The Program Manager may be required to assist in
customer audits of the facility as required.
22. The Program Manager may be required to prepare Capital Authorization Requests if
required for individual contracts managed.
23. During the closeout phase, initiating and conducting lessons learned meetings with the
goal of determining ‘what went well’ and ‘what improvements are required’ for future
project team improvements
24. Training on products and procedures to key account manager and other departments as required
Skills:
- Strong leadership and influencing skills
- High intercultural competency to manage expectations of different stakeholders internally and on customer side.
- Excellent soft skills to build solid relationship within the global
- network e.g. with customers, Sales and Program Management
- A good understanding of financial monitoring and control systems
- Good understanding of the regulatory requirements governing new drug development and Manufacturing
- High initiative with a proactive approach on the job
- Excellent time management and organizational skills
- Excellent written and oral communication skills
- Able to manage multiple priorities
- Excellent presentations kills
- High attention to detail
- Ability to work in a matrix management system to gain the cooperation of others.
- Ability to chair both internal and external meetings professionally and efficiently
- An understanding of contract law fundamentals
- Strategic management
- Change management
- A good understanding of the technical aspects of companies business
- Strong analytical, presentation, and problem solving skills coupled with the ability to work both independently and in a team environment are essential for this role.
Bachelors: Biology, Bachelors: Botany/Plant Biology
PMP Certification